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For Residential Shingles and Commercial Low-Slope Roofing

For Residential Roofing:
File a Warranty Claim
Track Your Claim
For Solar: 
File a Warranty Claim
For Commercial Building & Infrastructure: 

File a Warranty Claim


File a Warranty Claim/Track your Claim only works with the following supported web browsers:


MOZILLA® FIREFOX®                                   APPLE®SAFARI®


Shingle Self-Evaluation Information

To determine whether you are having an issue with your shingles or whether your shingles are simply experiencing the natural aging process, please review the Life Cycle of Your Roof brochure. Also, for additional information view our Frequently Asked Questions.


Contact Information

Technical Services

Mon. - Fri. 8:30am - 5pm (Eastern Time)

Phone: 800-345-1145

Fax: 215-274-2519


Commercial/Low-Slope Roofing

Phone: 800-396-8134

Fax: 610-254-5458


Residential/Solar Roofing Warranty & Technical Services
MON - FRI 8:30 AM – 5 PM (EST)
Phone: 800-345-1145
Fax: 215-274-2519

Commercial Building & Infrastructure Warranty Services
Phone: 800-396-8134

Additional Information


Frequently Asked Questions

Installation Instructions

CertainTeed Fiberglass Horizon Shingle Settlement Information

How to start a claim for fiberglass Horizon shingles manufactured between 1995 and 2010

To Start a Fiberglass Horizon Shingles Claim – CLICK HERE or call 833-797-1001


CertainTeed Organic Shingle Settlement Information

How to start a claim for organic shingles manufactured between 1987 and 2005

To Start an Organic Shingles Claim - CLICK HERE or call 888-898-4111​

Have More Questions?

Whether you're just starting a new project or are already in the swing of things, our customer experience team is here to help!

Contact Us