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For Residential Shingles and Commercial Low-Slope Roofing

For Residential Roofing:
File a Warranty Claim
Track Your Claim
Register Your Product
Transfer Warranty Ownership
For Solar: 
File a Warranty Claim
For Commercial Building & Infrastructure: 
File a Warranty Claim

Transfers: 1-800-396-8134 ext 2 or Email:

File a Warranty Claim/Track your Claim only works with the following supported web browsers:


MOZILLA® FIREFOX®                                   APPLE®SAFARI®


Shingle Self-Evaluation Information

For additional information view our Frequently Asked Questions.


Contact Information

Technical Services

Mon. - Fri. 8:30am - 5pm (Eastern Time)

Phone: 800-345-1145

Fax: 215-274-2519


Commercial/Low-Slope Roofing

Phone: 800-396-8134

Fax: 610-254-5458


Residential/Solar Roofing Warranty & Technical Services
MON - FRI 8:30 AM – 5 PM (EST)
Phone: 800-345-1145
Fax: 215-274-2519

Commercial Building & Infrastructure Warranty Services
Phone: 800-396-8134

Additional Information


Frequently Asked Questions

Installation Instructions

CertainTeed Fiberglass Horizon Shingle Settlement Information

How to start a claim for fiberglass Horizon shingles manufactured between 1995 and 2010

To Start a Fiberglass Horizon Shingles Claim – CLICK HERE or call 833-797-1001


CertainTeed Organic Shingle Settlement Information

How to start a claim for organic shingles manufactured between 1987 and 2005

To Start an Organic Shingles Claim - CLICK HERE or call 888-898-4111​

Have More Questions?

Whether you're just starting a new project or are already in the swing of things, our customer experience team is here to help!

Contact Us