Warranty & Technical Support
CertainTeed Warranty Information
All CertainTeed quality building products are fully warranted. To learn about warranties for specific products, choose a product grouping:
Exterior Building Products
Interior Building Products
- Building Insulation
- Technical Insulation
- Drywall & Finishing
- Ceilings & Walls Systems
- Machines & Equipment
Still can't find what you're looking for? Contact CertainTeed's Sales Support Group for help: (800) 782-8777 or use our online form.
Residential Roofing, Siding, Commercial Roofing and Solar Roofing
Commercial Roofing (Flintlastic/SMARTCOAT) Limited Warranty Tool
Contact Information
Residential Roofing (Shingles)
Warranty
[email protected]
(800) 345-1145 ext 1
Technical Support
[email protected]
(800) 345-1145 ext 3
Siding Products
Warranty
[email protected]
(800) 999-3654
Technical Support
[email protected]
(800) 999-3654 ext 2
Commercial Roofing (Flintlastic/SMARTCOAT)
[email protected]
(800) 396-8134 ext 2
Solar Roofing
[email protected]
(800) 345-1145
Additional Claim Information
CertainTeed Fiberglass Horizon Shingle Settlement Information
How to start a claim for fiberglass Horizon shingles installed between 1995 and 2010 www.fiberglasshorizonsettlement.com or call (833) 797-1001.
CertainTeed Organic Shingle Settlement Information
How to start a claim for organic shingles manufactured between 1987 and 2005 www.CertainteedShingleSettlement.com or call (888) 898-4111
Sheathing
Submit all Sheathing warranty claims in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:
CertainTeed Gypsum, Inc.
20 Moores Road
Malvern, Pennsylvania 19355
Attention: Gypsum Products
For more information, contact your local CertainTeed Gypsum Sales Representative, or US – call (800) 426-3669 Canada – call (800) 268-5425 or (905) 403-2787
Fence, Railing & Decking
Due to the sale of the Fence, Railing, & Decking (FDR) business assets in August of 2023, all CertainTeed FRD warranty claims will be processed by Barrette Outdoor Living. To start a warranty inquiry or claim, please contact the product warranty administrator below:
Contact: Barrette Outdoor Living
Email: [email protected]
Windows
CertainTeed, nor any of its past network of franchise-licensed fabrication partners, no longer manufactures CertainTeed brand windows or patio door products. The business assets were sold in 2007 and since that time all brands are now obsolete.
For warranty questions/concerns, please see the contact instructions below:
All CertainTeed Branded window & door products installed West of the Rockies
Ply-Gem Windows
(888) 975-9436
To start claim online go to: https://prtwarrantyclaims.cornerstonebuildingbrands.com
All CertainTeed Branded window & door products installed East of the Rockies
Windows Installed AFTER September of 2007:
MI Windows and Doors
Attn: Customer Care
650 West Market St.
Gratz, PA 17030
(717) 365-2500
Windows Installed in or PRIOR to September of 2007:
[email protected]
(888) 454-7218
Insulation
Residential Building Insulation – call (800) 441-9850
HVAC/Mechanical Insulation – call (800) 441-6720
Drywall and Performance Wallboards
Submit all Gypsum warranty claims in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:
CertainTeed Gypsum, Inc.
20 Moores Road
Malvern, Pennsylvania 19355
Attention: Gypsum Products
For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787
Ceilings
CertainTeed Ceilings – call (800) 346-7978
Tile Backers and Underlayments
Call (800) 999-3654
Gypsum Backerboard warranty claims should be submitted in writing within 30 days of the defect discovery. Include: a brief description of the damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:
CertainTeed Gypsum, Inc.
20 Moores Road
Malvern, Pennsylvania 19355
Attention: Gypsum Products
For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787
Infrastructure
Pipe
North American Specialty Products
993 Old Eagle School Rd, Suite 416, Wayne, PA 19087
(484) 253-4545