Warranties
CertainTeed Warranty Information
All CertainTeed quality building products are fully warranted. To learn about warranties for specific products, choose a product grouping:
Exterior Building Products
Interior Building Products
- Building Insulation
- Technical Insulation
- Drywall & Finishing
- Ceilings & Walls Systems
- Machines & Equipment
Important Information
CertainTeed, nor any of its past network of franchise-licensed fabrication partners, no longer manufacture CertainTeed brand windows or patio door products. The business assets were sold in 2007 and since that time all brands are now obsolete.
For warranty questions/concerns, please see the contact instructions below:
All CertainTeed Branded window & door products installed West of the Rockies
- Ply-Gem Windows
- (866) 710-4524
- Email: sacramentowarranty@plygemwindows.com
All CertainTeed Branded window & door products installed East of the Rockies
Windows Installed AFTER September of 2007:
- MI Windows and Doors
Attn: Customer Care
650 West Market St.
Gratz, PA 17030
(717) 365-2500
Windows Installed in or PRIOR to September of 2007:
- Please call (888) 454-7218
Still can't find what you're looking for? Contact CertainTeed's Sales Support Group for help: (800) 782-8777 or use our online form.
EXTERIOR BUILDING PRODUCTS
File a Warranty Claim/Track Your Claim only works with the following supported web browsers:
MICROSOFT® EDGE CHROMIUM GOOGLE CHROME™
MOZILLA® FIREFOX® APPLE® SAFARI®
Roofing
File a Warranty Claim or call (800) 345-1145
Commercial Building & Infrastructure (Flintlastic)
(800) 396-8134 ext 2 or rpg@saint-gobain.com
Solar Roofing
(800) 345-1145 or rpg.solar@saint-gobain.com
CertainTeed Fiberglass Horizon Shingle Settlement Information
How to start a claim for fiberglass Horizon shingles installed between 1995 and 2010 www.fiberglasshorizonsettlement.com or call (833) 797-1001.
CertainTeed Organic Shingle Settlement Information
How to start a claim for organic shingles manufactured between 1987 and 2005 www.CertainteedShingleSettlement.com or call (888) 898-4111
Siding*
File a Warranty Claim - CertainTeed and Wolverine Vinyl Siding or call (800) 999-3654
Fiber Cement Siding
Fiber Cement Siding or call (800) 999-3654
Trim*
Restoration Millwork PVC Trim
or call (800) 999-3654
Sheathing
Submit all Sheathing warranty claims in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:
CertainTeed Gypsum, Inc.
20 Moores Road
Malvern, Pennsylvania 19355
Attention: Gypsum Products
For more information, contact your local CertainTeed Gypsum Sales Representative, or US – call (800) 426-3669 Canada – call (800) 268-5425 or (905) 403-2787
Fence, Railing & Decking*
Due to the sale of the Fence, Railing, & Decking (FDR) business assets in August of 2023, all CertainTeed FRD warranty claims will be processed by Barrette Outdoor Living. To start a warranty inquiry or claim, please contact the product warranty administrator below:
Contact: Barrette Outdoor Living
Email: FRDWarranty@barrettoutdoorliving.com
Windows
Due to the sale of the window business assets in 2007, all CertainTeed brand window/door products are now obsolete. To start a warranty inquiry or claim, Please contact the appropriate product warranty administrator below:
All CertainTeed Branded window & door products installed West of the Rockies
CONTACT PlyGem Windows
(866) 710-4524
Email: sacramentowarranty@plygemwindows.com
All CertainTeed Branded window & door products installed East of the Rockies
CONTACT CertainTeed for Windows installed in or PRIOR to September 2007*
or call (888) 454-7218 (CertainTeed Consumer Services)
CONTACT MI Windows & Doors for Windows installed AFTER September 2007
call (717) 365-2500 (MIWD Customer Care Department)
INTERIOR BUILDING PRODUCTS
Insulation
Residential Building Insulation – call (800) 441-9850
HVAC/Mechanical Insulation – call (800) 441-6720
Drywall and Performance Wallboards
Submit all Gypsum warranty claims in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:
CertainTeed Gypsum, Inc.
20 Moores Road
Malvern, Pennsylvania 19355
Attention: Gypsum Products
For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787
Ceilings
CertainTeed Ceilings – call (800) 346-7978
Tile Backers and Underlayments
Call (800) 999-3654
Gypsum Backerboard warranty claims should be submitted in writing within 30 days of the defect discovery. Include: a brief description of the damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:
CertainTeed Gypsum, Inc.
20 Moores Road
Malvern, Pennsylvania 19355
Attention: Gypsum Products
For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787
Infrastructure
Pipe
North American Specialty Products
993 Old Eagle School Rd, Suite 416, Wayne, PA 19087
(484) 253-4545
Additional Information
*This information pertains to those products listed with an asterisk (“*”) (Siding, Trim, Fence Railing Decking, and Fiber Cement Backerboard):
CertainTeed's Consumer Services department processes warranty claims involving CertainTeed Siding, Trim, Fence, Railing and Decking products. Please print, complete and submit the appropriate form; instructions on how to file and Consumer Services contact information are on the form. Complete all items on the form so concerns can be quickly addressed. All requested information is required and necessary for the form to be processed; incomplete forms may delay the process.
Upon receipt, Consumer Services will begin processing your claim. Please allow 3-4 weeks for notification status or resolution of your warranty claim.
Please Note: The quickest and most efficient way to resolve any complaint is to provide a completed form, requested photos and samples of the affected material clearly showing the issue.
Roofing:
Commercial (Flintlastic)
Registration
Transfers: 1-800-396-8134 ext 2 or Email: rpg.comm.services@saint-gobain.com
Siding: