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Building Cred for Street Cred

 

Trust is earned. We respect that. One of the ways we help build trust with homeowners is to offer credentialing programs for contractors.

 

What is credentialing? It refers to recognition for successful completion of specialized training courses. Credentialing attests to the knowledge and expertise of a contractor and assures you of a high level of building competency and accountability.

 

CertainTeed contractor credentialing helps contractors best understand products and installation practices, while also making it easier for homeowners to identify professionally qualified people and companies.

What Does Using a Credentialed Contractor Do for Homeowners?

 

  • Depending on the product, a credentialed contractor can offer extended manufacturer warranties. These may cover costs associated with labor, disposal, replacements, and workmanship over a longer period of time.

     

  • You’ll be able to put your mind at ease, knowing the workmanship will be as top-notch as the product

     

  • Your questions will be addressed by individuals who are knowledgeable about the product and the process.
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SureStart™ Warranty

 

All CertainTeed shingles carry standard SureStart™ protection, which fully covers your shingles in the event of a manufacturing defect during the vital early years following installation. Once the SureStart™ period ends you are covered for shingles only and at a reduced rate as the roof ages. 

 

SureStart™ offers the best coverage you can get on your new roof and here is what it provides:

  • 100% of Materials - All shingles required to repair or replace the defective product will be provided free. No exceptions.
  • 100% of Labor - All labor required to repair defective shingles or apply new shingles to replace the defective shingles will be paid by CertainTeed, based on local fair market value for labor.
  • Additional Costs - The cost of flashing, metal work, tear-off and disposal are included for shingles designated as LifetimeA (See SureStart Chart
  • Without Prorating the Costs - The cost of materials and labor are not prorated or otherwise reduced.

SureStart™ Protects You for 3, 5 or 10 years

 
SureStart Coverage Details
Product

Warranty

Period

SureStart

Period

Grand Manor®LifetimeA10 years
Carriage House®LifetimeA10 years
Arcadia Shake®LifetimeA10 years
Presidential Shake® TLLifetimeA10 years
Belmont®LifetimeA10 years
Landmark® TLLifetimeA10 years
Landmark® PremiumLifetimeA10 years
Northgate® ClimateFlex®LifetimeA10 years
Landmark® ProLifetimeA10 years
Highland Slate®LifetimeA10 years
Landmark®LifetimeB10 years
XT™ 30 IR30 years5 years
XT™ 2525 years5 years
CT™2020 years3 years

 

The warranty period & SureStart™ period shown above are the same for products manufactured in algae-resistant and/or solar-reflective versions.

A. The Lifetime Warranty period is only available to individual homeowners. The warranty period for these shingles installed on premises not used by individual homeowners as their residence is limited to 50 years and the SureStart period is 10 years following the installation of the shingles. Roof tear-off, metal work, flashing and disposal expense, incurred during repair or replacement are covered or reimbursed by this Limited Warranty. Limited Warranty transferees during the SureStart period are limited to a  50-year warranty period (see section titled “Transfers During the SureStart Period” for details). 

B. The Lifetime Warranty period is only available to individual homeowners. The warranty period for these shingles installed on premises not used by individual homeowners as their residence is limited to 40 years and the SureStart period is 5 years following the installation of the shingles. Limited Warranty transferees during the SureStart period are limited to a 40-year warranty period (see section titled“Transfers During the SureStart Period” for details). SureStart coverage details SureStart PLUS™ Extended Warranty Protection for added peace of mind When you choose an Integrity Roof System™, installed by a CertainTeed Credentialed contractor, you have the opportunity to further protect your investment with SureStart PLUS. SureStart Plus takes traditional SureStart protection and extends FULL coverage for up to 50 years depending on the level of protection you choose.  

*CertainTeed’s Impact Resistant (IR) versions of Landmark®, Presidential Shake®*, Belmont®*, Highland Slate® and XT™30 IR shingles comply with UL 2218 Impact Resistant of prepared roof covering materials test criteria at time of manufacture.

SureStart PLUS™ Extended Warranty Protection

When you choose an Integrity Roof System™, installed by a CertainTeed Credentialed contractor, you have the opportunity to further protect your investment with SureStart™ PLUS. SureStart™ Plus takes traditional SureStart™ protection and extends FULL coverage for up to 50 years depending on the level of protection you choose.

Lifetime Limited 

Warranty Shingles

3-Star

Protection

4-Star

Protection

5-Star

Protection

Coverage20 years50 years*50 years**
Materials & Labor 

Tear-off

Disposal

 

Workmanship

 

 

√***

 

NOTE: XT™25 & XT™30 IR shingles carry 10 years with 3-STAR, 20 years with 4-STAR and 25 years with 5-STAR coverage, including the features as indicated above.

Fully transferable for 10 years with 3-STAR Coverage, 12 years with 4-STAR Coverage, and 15 years with 5-STAR Coverage. 

*Applies to single-family detached houses. Duration for all other types of structures is limited to 25 years.

**Applies to single-family detached houses. Duration for all other types  of structures is limited to 30 years.

***Workmanship is covered for 25 years

Flat Roof Sections: If a CertainTeed Flintlastic self-adhered roof system is part of the job, up to 10 squares will be covered for 12, 15 or 20 years depending upon the specific system installed. Refer to the Commercial Systems Specifications Manual for all other Flintlastic systems.

Make Your Dreams Come True

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