UNDERSTANDING ROOF WARRANTIES
Before making the investment to replace or repair your roof, pay close attention to the warranty, as all warranties are not created equal. Knowing what is covered will give you greater confidence in your purchase and strengthen any claim you submit.
Manufacturer Warranty & Workmanship Warranty
Roofing manufacturer warranties (also known as product warranties) cover defects that occur in the manufacturing process for an amount of time specified in the warranty. The manufacturer warranty is set in stone by the manufacturer, and it cannot be altered by any actions of the homeowner or the contractor.
The roofing contractor’s workmanship warranty (also known as an installation warranty), covers the workmanship of the installing roofing contractor for an amount of time specified in the warranty. The workmanship warranty provided by your roofing contractor cannot be influenced by the manufacturer.
Manufacturer warranties also vary depending on your shingle type. Most architectural (multi-layer) shingles carry a “lifetime” or “lifetime-limited” warranty against manufacturing defects. The fine print here is that “lifetime” usually refers to the original owner of the home when the shingles are installed, and “limited” means the product was installed as intended by the manufacturer.
A “lifetime warranty” means coverage for as long as you, as an individual homeowner, own your home — NOT for the life of the home. Many manufacturers offer extended warranties when the product is installed by credentialed installers who install the product per the manufacturer’s instructions.
The contractor you choose to repair or replace your roof should be competent and able to complete the work in a professional and timely manner. Establishing in writing the details of services to be performed by the contractor, the timelines in which those services are to be performed, and the expectations of the homeowner will help avoid possible disputes.
As the homeowner, it is in your best interest to read all warranties and follow up with the manufacturer or contractor with questions about coverage. Ask questions so you understand what is covered with the shingles you are choosing, and ask your contractor to contact the manufacturer’s local representative if you believe your newly installed roof has manufacturing-related issues. You may be able to have the problem fixed at no cost to you.
Learn more by reading our STRAIGHT TALK ABOUT SHINGLE WARRANTIES brochure