Warranty Information

CertainTeed Warranty Information

All CertainTeed quality building products are fully warranted. To learn about warranties for specific products, choose a product grouping:

Exterior Building Products

Interior Building Products

Infrastructure

Still can't find what you're looking for? Contact CertainTeed's Sales Support Group for help: (800) 782-8777 or use our online form.

File a Warranty Claim

File a Warranty Claim

Please select the product group from the list below, and follow the instructions

Exterior Building Products

Roofing

Complete an online form: www.ctroof.com or call (800) 345-1145

CertainTeed Shingle Settlement Information

How to start a claim for organic shingles manufactured between 1987 and 2005 www.CertainteedShingleSettlement.com or call (888) 898-4111

Siding*

CertainTeed and Wolverine Vinyl Siding or call (800) 999-3654

Fiber Cement Siding

Fiber Cement Siding

CertainTeed Fiber Cement Siding Settlement Information
How to start a claim for fiber cement siding installed between January 1, 1999 and September 30, 2013: www.certainteedfibercementsettlement.com or call (855) 332-3413

Trim*

Restoration Millwork PVC Trim
or call (800) 999-3654

Sheathing

Submit all Sheathing warranty claims in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:

CertainTeed Gypsum
4300 W. Cypress St., Suite 500
Tampa, FL 33607 USA
Phone (800) 233-8990
Attn: Product Manager

For more information, contact your local CertainTeed Gypsum Sales Representative, or US – call (800) 426-3669 Canada – call (800) 268-5425 or (905) 403-2787

Fence, Railing & Decking*

CertainTeed Selects and Bufftech Vinyl Fence
Evernew Railing
Evernew and Boardwalk Decking

or call (800) 999-3654

Foundations

North American Specialty Products
993 Old Eagle School Rd, Suite 416, Wayne, PA 19087
(484) 253-4545
www.naspecialtyproducts.com

Windows

CertainTeed Windows are now manufactured, distributed and warranted by MI Windows and Doors. To start a warranty claim, please contact the appropriate area as detailed:

CertainTeed Vinyl Windows - East and Midwest
Windows installed in or prior to September 2007*
or call (888) 454-7218 (CertainTeed Consumer Services)

Windows installed after September 2007 to present – call (800) 949-4150 (MI Windows and Doors)

CertainTeed Vinyl Windows – West
call (888) 975-9436 (PlyGem Windows)

Interior Building Products

Insulation

Residential Building Insulation – call (800) 441-9850
HVAC/Mechanical Insulation – call (800) 441-6720

Drywall and Performance Wallboards

Submit all Gypsum warranty claims in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:

CertainTeed Gypsum
4300 W. Cypress St., Suite 500
Tampa, FL 33607 USA
Phone (800) 233-8990
Attn: Product Manager

For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787

Ceilings

CertainTeed Ceilings – call (800) 346-7978

Tile Backers and Underlayments

Fiber Cement Underlayment*
or call (800) 999-3654

Gypsum Backerboard warranty claims should be submitted in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:

CertainTeed Gypsum
4300 W. Cypress St., Suite 500
Tampa, FL 33607 USA
Phone (800) 233-8990
Attn: Product Manager

For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787

Tile Backers and Underlayments

Fiber Cement Underlayment*
or call (800) 999-3654

Gypsum Backerboard warranty claims should be submitted in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:

CertainTeed Gypsum
4300 W. Cypress St., Suite 500
Tampa, FL 33607 USA
Phone (800) 233-8990
Attn: Product Manager

For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787

Ceilings

CertainTeed Ceilings – call (800) 346-7978

Tile Backers and Underlayments

Fiber Cement Underlayment*
or call (800) 999-3654

Gypsum Backerboard warranty claims should be submitted in writing within 30 days of the defect discovery. Include: a brief description of damaged area, a copy of the dated sales receipt, invoice and evidence of installation date, to:

CertainTeed Gypsum
4300 W. Cypress St., Suite 500
Tampa, FL 33607 USA
Phone (800) 233-8990
Attn: Product Manager

For more information, contact your local CertainTeed Gypsum Sales Representative, or
US – call (800) 426-3669
Canada – call (800) 268-5425 or (905) 403-2787

Infrastructure

Pipe

North American Specialty Products
993 Old Eagle School Rd, Suite 416, Wayne, PA 19087
(484) 253-4545
www.naspecialtyproducts.com

Additional Information

*This information pertains to those products listed with an asterisk (“*”) (Siding, Trim, Fence Railing Decking, and Fiber Cement Backerboard):

CertainTeed's Consumer Services department processes warranty claims involving CertainTeed Siding, Trim, Fence, Railing and Decking products. Please print, complete and submit the appropriate form; instructions on how to file and Consumer Services contact information are on the form. Complete all items on the form so concerns can be quickly addressed. All requested information is required and necessary for the form to be processed; incomplete forms may delay the process.

Upon receipt, Consumer Services will begin processing your claim. Please allow 3-4 weeks for notification status or resolution of your warranty claim.

Please Note: The quickest and most efficient way to resolve any complaint is to provide a completed form, requested photos and samples of the affected material clearly showing the issue.