FAQ's


 

Click Here For FAQ's

 

 

Click Here For FAQ's

 

 

Click Here For FAQ's

 

 

 

  Back To Top (Brand)
 Frequently Asked Questions

What your customer will ask, or everything you want to know about Bufftech vinyl fencing.

 

What is Bufftech's product made of?
Why is the inside different than the outside?
Is it recycled plastic?
Will it turn yellow?
Will it break in cold or hot weather?
Why don't you make dark colors?
Will it burn?
Does it chalk?
How strong is it?
Will it hold my animals?
Can my kids climb on it?
Will my horse chew on it?
Will a weed eater scratch or hurt it?
How do I know it will last 20 years?
What is the warranty, and what does it cover?
How do I clean it?
Can I paint it?
Can I add a hot wire attachment?
Why is it more expensive than wood?
What if I am having trouble viewing this site?

 

WHAT IS BUFFTECH'S PRODUCT MADE OF?
The base ingredient is rigid PVC (polyvinyl chloride) modified to provide superior impact strength and ultraviolet (UV) resistance. The formulation is similar to that of vinyl siding which has a 20-year history of providing long-term durability and structural integrity.


IS IT RECYCLED PLASTIC?
 Technically, "recycled" refers to post-consumer or post-industrial materials coming from the waste stream. PVC can and is being recycled. Bufftech does not use the waste stream as a source. However, we do reprocess our own PVC where it meets our rigid specifications. The use of this reprocessed material keeps it out of the waste stream, positively effecting our environment.

 

WILL IT TURN YELLOW?
No. Bufftech products contain 10 parts titanium dioxide (TI02), which prevents ultraviolet degradation. All Bufftech products are warranted for the lifetime of the original consumer purchaser.

 

Back to Top

 

 WILL IT BREAK IN COLD/HOT WEATHER?
As with most plastics, vinyl will become less flexible in colder weather conditions. However, unless subjected to unusual impact, it will not break. It is normal for materials to expand and contract during temperature changes. Our product has been engineered to accommodate normal temperature swings and changing climatic conditions.

 

WHY DON'T YOU MAKE DARK COLORS?
Titanium dioxide is the main ultraviolet inhibitor. It is a white pigment. Therefore, it is difficult to obtain a dark color while having this significant amount of white pigment. Dark colors also absorb heat. There is no current technology that dissipates this heat buildup.

 

WILL IT BURN?
PVC has a high flash point of 900 degrees F and does not readily ignite. It is therefore categorized as being "self-extinguishing".

 

DOES IT CHALK?
Light chalking is a normal occurrence of any pigmented surface. Washed away by rainfall and normal changes in weather, this process helps to keep your fence looking like new. In effect, it could be described as virtually "self cleaning".

 

HOW STRONG IS IT?
PVC can be impact modified. Bufftech has tailored its formulations to meet or exceed the requirements necessary for excellent performance in the field.

 

Back to Top

 

WILL IT HOLD MY ANIMALS? CAN MY KIDS CLIMB ON IT?
WILL MY HORSE CHEW ON IT?
WILL A WEED EATER SCRATCH OR HURT IT?

Bufftech products have smooth surfaces with no nails, sharp edges or chance for splinters. You, your children, pets and animals are all safer. Vinyl has a tough surface, retains virtually no moisture and has no taste - therefore horses will not "crib" or chew on a Bufftech fence. In addition, our experience shows that Bufftech fencing holds up to routine property maintenance, including the use of most types of weed eaters.

 

HOW DO I KNOW IT WILL LAST OVER 20 YEARS?
Bufftech's process is similar to that which has been used to produce vinyl siding for nearly 20 years. In addition, Bufftech performs accelerated weathering tests, which have produced excellent results.

 

WHAT IS THE WARRANTY AND WHAT DOES IT COVER?
Bufftech warrants all of its manufactured products (not installation or labor) on a non-prorated basis for the lifetime of the original consumer purchaser. The warranty covers the color of the product as well as any peeling or cracking of the material.

 

HOW DO I CLEAN IT?
Use of a non-abrasive liquid cleaning agent is normally sufficient. However, for more stubborn stains, a product similar to Soft Scrub may be helpful.

 

CAN I PAINT IT?
 There should be no reason to paint your Bufftech fence. If you decide to paint it, an epoxy-based paint needs to be used in order to adhere to the smooth vinyl surfaces. As with any painted product, it would have to be repainted in time. Any painting of your Bufftech product voids Bufftech's lifetime warranty.

 

Back to Top

 

CAN I ADD A HOT WIRE ATTACHMENT?
Attachments like a hot wire for post and rail fencing can be attached to your Bufftech fence.

 

WHY IS IT MORE EXPENSIVE THAN WOOD?
Very simply, it's not! Although your investment is more initially, this is where your expense ends. The cost difference is quickly eliminated once the substantial cost of continuous maintenance of a wood or metal fence is considered. Bufftech fencing is the economical way to go, confidently saving you time and money with a fence backed by a lifetime warranty (see Cost Comparison chart below).

 

Cost Comparison
Cost includes price of fence averaged over 20 years plus maintenance and repair costs. Cost is expressed as a percentage.

Conclusion
Your Bufftech fence cost over 20 years is constant because there are no maintenance and repair bills. Wood or metal fences are less expensive in the first few years, but increase and become more costly than your maintenance-free vinyl fence

 

Back to Top

 

  Back To Top (Brand)
 

Frequently Asked Questions

01. What is Boardwalk made of?
02. What is the difference between Boardwalk Composite Decking and wood?
03. What sizes and lengths does Boardwalk come in?
04. Does Boardwalk come with a warranty?
05. How does Boardwalk Composite Decking react to weathering?
06. How do I dispose of Boardwalk? Can it be taken to a landfill?
07. Where can I buy Boardwalk and how much does it cost?
09. What type of fasteners and nails are recommended?
10. Can Boardwalk be used for load bearing applications, such as joists, beams or structural posts?
11.Can Boardwalk be used for rail post applications?
12. What joist spans should I use for my deck when using Boardwalk Composite Decking?
132. Does Boardwalk require gapping between boards?
14. Can Boardwalk be painted or stained?
15. How do I care for my Boardwalk deck?
16. How should Boardwalk be stored and handled?
17. Does Boardwalk Composite provide good traction?
18. What happens to Boardwalk in cold weather?
19. What happens to Boardwalk in hot weather?
20. Can Boardwalk be used for applications other than decking?
21. Will insects damage Boardwalk?
22. What is the fire rating for Boardwalk?
23. Does Boardwalk have building code approval?

Q. What is Boardwalk made of?

A. Boardwalk Composite Lumber is made with CertainTeed’s exclusive patented EcoTech material (U.S. Patent No. 6,344,268) that blends PVC, a weatherable polymer, with recycled natural fibers for an even textured decking material. Boardwalk is cleaner, smarter and stronger that the competition.

Back to Top


Q. What is the difference between Boardwalk and wood?

A. Boardwalk decks combine the look of wood with the durability of vinyl, while wood decks require ongoing maintenance. Boardwalk’s barefoot-friendly surface provides outstanding traction and slip resistance and won’t splinter, crack, warp or harbor insects like wood.

Back to Top


Q. What sizes and lengths does Boardwalk come in?

A. Boardwalk is available in popular deck lumber dimensions. 5/4 x 6 decking planks are available in 20',16' and 12' lengths while 2 x 6 decking planks are available in 16' and 12' lengths. Railing accessories are available in 2 x 2 (8’ and 12’ lengths), 2 x 4 (12’ and 16’ lengths) and 4 x 4 (9’ length). New for 2003 is a post cap and base ring as well as a new color!


Back to Top

Q. Does Boardwalk come with a warranty?

A. Yes. Boardwalk has a 10 year limited non-prorated warranty and covers against splintering, splitting, checking, rot, decay and termite damage. CertainTeed’s exclusive warranty is among the best in the industry.

Back to Top


Q. How does Boardwalk react to weathering?

A. When exposed to sunlight and water, Boardwalk weathers uniformly from medium tone color to a pleasant, light hue similar to that of weathered cedar. UV screeners have been added to help assure that Boardwalk maintains its good looks over time. It does not fade as much or have a "checker board" affect like other composite decking products.

Back to Top


Q. How do I dispose of Boardwalk? Can it be taken to a landfill?

A. This product should be discarded with normal construction debris or household waste. Because of the plastic content, Boardwalk must not be burned.

Back to Top


Q. Where can I buy Boardwalk and how much does it cost?

A. Boardwalk is available nationwide at lumberyards and through building materials distributors. You can call 1-800-233-8990 for the dealer nearest you. You can also visit our website certainteed.com and locator a dealer by using your zip code. Since Boardwalk never requires stain and water sealants for protection, you will find Boardwalk is very competitive in cost to premium grades of decking lumber such as cedar, redwood, mahogany and other high-end composites.

Installation and Care
Q.
Do I need special tools to work with Boardwalk decking?

A. Working with Boardwalk is as simple as working with wood. Conventional tools can be used for cutting, drilling, routing, and nailing. Carbide blades are recommended for best performance. Protective clothing and safety glasses should always be worn for your safety. This versatile lumber is also suitable for planter boxes, benches, and other deck amenities.

Back to Top


Q. What type of fasteners and nails are recommended?

A. Virtually any deck fasteners work well with Boardwalk. Nails, screws and bolts can all be used. As with wood, spiral shank nails provide better holding power in Boardwalk than do common nails. Galvanized or stainless steel screws are highly recommended to take full advantage of Boardwalk’s durability. Self-tapping or deck screws generally do not require pre-drilling.

Back to Top


Q. Can Boardwalk be used for load bearing applications, such as joists, beams or structural posts?

A. No. While the engineered design of Boardwalk provides superior surface integrity and strength, it is not intended for use in structural applications and can only be used for decking and post railing.

Back to Top

Q. Can Boardwalk be used for rail post applications?

A. Yes, please consult the Contractor's Guide or our Installation Instructions for details on planks, decking and railing applications.

Back to Top


Q. What joist spans should I use for my deck when using Boardwalk planks?

A. Joist spacing for Boardwalk 5/4 x 6 decking must be no more than 20 inches on center for residential uses. Joist spacing for 2 x 6 planks must be no more than 24 inches on center for residential uses. When laying decking diagonally across joists, adjust joist spacing for appropriate load. Special conditions (i.e. herringbone design) will require engineering inspections and/or reduced spans. Always consult local building codes.

Back to Top

Q. Does Boardwalk decking require gapping between planks?

A. Yes. As with any decking material, width-to-width gapping is essential for drainage and to take into account changes in dimension due to temperature. A gap of 1/8 inch (approximately the width of a 16 penny nail) will satisfy most installation conditions. When joining planks end-to-end, the size of the gap required will depend on the length of the planks, the temperature at the time of installation, and the highest anticipated temperature in the local area. As a rule of thumb, allow 1/16 inch end gap for every 20 degrees Fahrenheit difference between installation temperature and the highest temperature expected during the year.

Back to Top


Q. Can Boardwalk decking be painted or stained?

A. Although not required to maintain Boardwalk’s longevity, paint or stain can be applied. Quality, acrylic exterior latex deck paints are suggested for best results. Boardwalk must first be primed before applying paint. See your paint supplier for recommended products. You may wish to postpone the sealing of wood deck components until they weather to the same color as Boardwalk. Keep in mind that once Boardwalk is painted or stained, subsequent applications will be necessary to maintain its appearance, and slip resistance will be affected. Deck sealants are not recommended or required.

Back to Top

 

Q. How do I care for my Boardwalk deck?

A. Periodic washing with a soft bristle brush and clean water from a garden hose may be necessary to remove surface dirt and chalk, which accumulate on the surface. This is a normal condition for pigmented materials exposed to the elements. For additional information on removing mildew and stains, please call 1-800-233-8990 for the Boardwalk Technical Bulletin on Cleaning.

Back to Top


Product Characteristics

Q.
How should Boardwalk be stored and handled?

A. Individual Boardwalk planks may weigh more than wood. Planks should be stored on a flat surface supported every 24 inches. Do not stack more than 4 skids high.

Back to Top


Q. Does Boardwalk Composite Decking provide good traction?

A. Boardwalk meets ADA recommendations for slip resistance (ASTM F1679). Its heavy-duty performance features mean it can be used for decks as well as light commercial applications such as docks, boat slips, piers and marinas.


Back to Top


Q. What happens to Boardwalk in cold weather?

A. Boardwalk decking performs well in extreme cold weather environments. From an installation standpoint, during cold weather, Boardwalk may become stiffer due to its plastic content. In these cases, pre-drilling before fastening is recommended.

Back to Top

 

Q. What happens to Boardwalk in hot weather?

A. Boardwalk decking performs well in hot weather, and stays comfortable to the touch, even in summer months. A gap of 1/8 inch (approximately the width of a 16 penny nail) will satisfy most installation conditions. When joining planks end-to-end, the size of the gap required will depend on the length of the planks, the temperature at the time of installation, and the highest anticipated temperature in the local area. As a rule of thumb, allow 1/16 inch end gap for every 20 degrees Fahrenheit difference between installation temperature and the highest temperature expected during the year.

Back to Top

 

Q. Can Boardwalk be used for other applications other than decking?

A. Yes. Boardwalk’s heavy-duty performance features mean it can be used for decks and porches as well as light commercial applications such as docks, boat slips, piers and marinas.
Meets ADA recommendations for slip resistance. Special applications will require consultation with an independent engineer. Always consult local building codes.

Back to Top

 

Q. Will insects damage Boardwalk?

A. Boardwalk has been tested and found to be highly resistant to damage from termites, carpenter ants and marine borers.

Back to Top


Q. What is the fire rating for Boardwalk?

A. Boardwalk has a Class1 fire rating – the best in the industry.

Back to Top

 

Q. Does Boardwalk have building code approval?

A. Boardwalk Composite Decking and Railing has received a listing with the National Evaluation Service (NES) for decking, railing and stair tread applications. NES covers BOCA, SBCCI, UBC and IBC.

Back to Top

 
  Back To Top (Brand)

 Frequently Asked Questions
 

 


What is vinyl made of?
The base ingredient is rigid PVC (polyvinyl chloride) modified to provide superior impact strength and ultraviolet (UV) resistance. The formulation is similar to that of vinyl siding, which has a 20-year history of providing long-term durability and structural integrity.

Is vinyl recycled plastic?
Technically, "recycled" refers to post-consumer or post-industrial materials coming from the waste stream. PVC can, and is, being recycled. CertainTeed's vinyl fence, decking and railing products do not use the waste stream as a source. However, we do reprocess our own PVC where it meets our rigid specifications. The use of this reprocessed material keeps it out of the waste stream, positively affecting our environment.

 

How strong is vinyl?
Vinyl is impact-modified for flexibility and overall durability. All CertainTeed vinyl fence, deck and railing meet or exceeds the requirements necessary for excellent performance in the field.


 

Back to Top

 

Will vinyl break in cold/hot weather?
As with most plastics, vinyl will become less flexible in colder weather conditions. However, unless subjected to unusual impact, it will not break. It is normal for materials to expand and contract during temperature changes. CertainTeed vinyl products have been engineered to accommodate normal temperature swings and changing climactic conditions.

 

Why can't I get vinyl fence, deck or railing in dark colors?
Titanium dioxide is the main ultraviolet inhibitor. It is a white pigment. Therefore, it is difficult to obtain a dark color while having this significant amount of white pigment. Dark colors also absorb heat. There is no current technology that dissipates this heat buildup.

Does it chalk?
Light chalking is a normal occurrence of any pigmented surface. Washed away by rainfall and normal changes in weather, this process helps to keep your fence looking like new. In effect, it could be described as virtually maintenance-free.

 

Back to Top

 

Is vinyl safe for children and animals?
Vinyl products have smooth surfaces with no nails, sharp edges or splinters. You, your children, pets and animals are all safer. Vinyl has a tough surface, retains virtually no moisture, has no taste, and is non-porous.

 

Will vinyl turn yellow?
No. Vinyl products contain 10 parts titanium dioxide (TI02), which prevents ultraviolet degradation.

 

Will vinyl burn?
PVC has a high flash point of 900°F and does not readily ignite. It is therefore categorized as being "self-extinguishing".

 

Back to Top

 

Will a weed eater scratch or hurt a vinyl fence?
Vinyl fencing holds up to routine property maintenance, including the use of most types of weed eaters.

 

What is the warranty and what does it cover?
All of CertainTeed's fence, deck, railing and garden products are backed by a lifetime limited warranty (not installation or labor). The warranty covers rotting, peeling, cracking, chipping and discoloration. Refer to the warranty certificates for additional information.

 

How do I clean vinyl?
Use of a non-abrasive liquid cleaning agent is normally sufficient. However, for more stubborn stains, a product similar to Soft Scrub may be helpful. Refer to the Care and Maintenance section of the warranty certificate for additional information.


 

Back to Top

 

Can I paint it?
There should be no reason to paint vinyl. If you decide to paint it, an epoxy-based paint needs to be used in order to adhere to the smooth vinyl surfaces. As with any painted product, it would have to be repainted in time. Any painting of your vinyl product voids its lifetime warranty.

 

Will my CertainTeed vinyl deck fade? Is one color less likely to fade than the other colors?
As is similar with siding, everything fades some over time. Our PVC products will not fade, over the life of the product, to the point in which there is a visible difference between pieces. Lighter colors do better against fading and all the colors we carry tend to be on the light side.

 

Can I butt the vinyl deck planks together for a 50' run?
If the temperature at the time of installation is within 30 degrees of maximum temperature seen for the area, the deck planks can be butted. If not, you should allow for an approximate 1/8" gap.

 

Back to Top

 

How do you install CertainTeed vinyl products?
Similar to most fencing, vinyl fence is installed with concrete around each post. In addition, there is concrete and rebar inside each gate post and end post. Railing posts are reinforced by galvanized steel post supports available for wood or concrete mounting. Posts can be routed for top and bottom rails. Rails can also be attached to existing posts using wall mount brackets. Deck planks install directly to joists and handle like wood. Refer to installation guides for more step by step instructions.

 

Why is vinyl fence more expensive than a wood fence?
Very simply, it's not! Although your investment is more initially, this is where your expense ends. The cost difference is quickly eliminated once the substantial cost of continuous maintenance of a wood or metal fence is considered. Vinyl fence, deck, railing, and garden products are the economical way to go, confidently saving you time and money with a fence backed by a lifetime limited warranty.

 

What is the best way to install a railing in a wall to wall situation? Is it possible to use the wall mount bracket without plate?
Using the wall mount bracket with plate is the easiest method. However it is possible to do with the brackets without the plate if you slit the end of the rail to slide over the bracket. This cut will be visible from below once the job is complete and may not be as aesthetically pleasing as the wall mount bracket with plate method.

 

Back to Top

 

Will uplift be an issue with the Colonial Porch Post?
In high wind areas it could become an issue. We recommend on our structural porch post packaging to take uplift into account when installing the product and to utilize the tie down kit if unsure. We offer an optional tie down kit to provide metal to metal tie down connections.

 

How do I install vinyl railing between existing wood posts?
Rails can also be attached to existing posts using wall mount brackets, sold separately.

 

Can I install vinyl fencing on a concrete surface?
Yes. A hole can be core drilled into the cement. Use hydraulic cement to hold a pipe in place and utilize EZ-set brackets (similar to a railing installation) with the vinyl post sleeved over the brackets. Another installation would be to use rebar cemented into the concrete in the corners of the post and then fill entire post with standard concrete to solidify.

 

Back to Top

 

Can the vinyl railing be used on a second story?
Yes, it meets all building codes when installed per instructions. It is also important to remember that liquids won't leak through the vinyl but can leak through the gap between planks. Most water will run along the length and off the ends. Liquids will not be absorbed into the non-porous surface.

 

What can I use on my CertainTeed deck to melt ice?
Rock salt or Halite will work fine without harming PVC.

 

How do I install vinyl railing at a 45 degree angle?
We have 45 degree end and line posts. Posts are turned to 22.5 degrees to split the angle, rails are miter cut on 22.5 degree angles, and the remaining assembly is the same as for straight sections. If attaching to a wall/wood post, you will need to use wall mount brackets with an angled shim block in back. Refer to our updated step by step installation guide for additional instructions.

 Back to Top Back To Top (Brand)